Shipping & Returns

Every book listed on the website is currently in stock and will be shipped after the payment has cleared from Glen Eden, Auckland.

Shipping Costs

Collect from Glen Eden, Auckland: Free
Urban areas New Zealand: Flat rate $8 per shipment
Rural areas New Zealand: Flat rate $14 per shipment
We usually don’t ship internationally but please contact us for a quote.

Delivery Details

Your order will be processed and packed for shipping within 72 hours and sent via tracked courier. While we have no control over the length the shipment may take, deliveries ordinarily arrive within 2-3 days (4-7 for rural areas).

Returns Policy

We offer a 14 day return policy on books. Books must be returned in perfect, unread condition. This means that you have 14 days after receiving your item to request a return on all full priced items. We do not offer returns or exchanges on clearance, secondhand books, sale items or change of mind.

Shipping costs for returning your item are your responsibility.
Shipping costs are non-refundable.
When shipping books back to us, consider using a trackable shipping as we otherwise cannot guarantee receiving the item.

Damages and issues

We endeavour to package books carefully to protect them during transit, however we have no control over the shipping process. If you think your package has been damaged in transit, please contact us at iveta@ivetaongley.co.nz so that we can resolve any issues.

Gift Wrapping

If you are sending someone a gift, let us know in the order notes at the checkout. We’ll wrap it for free!

Payment Methods

We currently accept all major cards via Stripe.

We also accept payment via Bank Transfer to our Westpac account.
And cash if picking up from Glen Eden, Auckland.